Privacy Policy

1. What Information We Collect

We only ask for what we need to book you in and keep in touch. Depending on how you reach us, that can include:

• Contact details: your first and last name, mobile phone number and email address.
• Booking details: the services you choose, your preferred date and time, your preferred technician and any notes you add, like a nail art reference or an allergy.
• Messages: anything you send us through our website, by text, by email or through our social media pages.
• SMS consent records: the date, time and method you opted in to text messages, and any opt-out or help requests.
• Technical data: your IP address, browser type, device type, pages visited and the site that referred you, collected automatically when you browse.

We don't collect your payment card details through this website. Payments are taken in the salon.

2. How We Use Your Data

• To book, confirm, remind you about, reschedule or cancel appointments.
• To answer questions you send us.
• To note service preferences so your next visit goes the way you like it.
• To send occasional offers, but only if you've agreed to receive them.
• To keep the website working, secure and easy to use.
• To meet legal, tax and record keeping requirements.

We don't sell your personal information to anyone.

3. SMS Opt-In Details

Program name: OBI Nails & Spa Appointment Alerts

Messages you may receive

• Appointment confirmations and reminders
• Rescheduling and cancellation notices
• Replies to questions you send us
• Occasional promotions and seasonal offers, only if you opted in to marketing messages

How often

Message frequency varies. Most clients get a few messages per appointment and no more than 4 promotional messages per month.

How you opt in

• By checking the SMS consent box on a form on our website. The box is never pre-checked.
• By agreeing to text updates when you book online.
• By texting our business number first, which opts you in to replies about your question only.

Message and data rates may apply. Reply STOP at any time to stop receiving messages, HELP for help or START to opt back in. Consent to receive texts is not a condition of booking or purchase.

4. Cookies & Tracking

Our website uses cookies and similar technology to keep pages loading properly, remember basic settings and understand how visitors use the site, like which pages get the most visits. Some cookies come from tools built into our pages, such as the Google Maps embed and our booking provider.

You can block or delete cookies in your browser settings. The site will still work, though some features like the map may not load.

5. Data Security

Our website is served over an encrypted SSL/TLS connection, so information you send through it is protected in transit. Access to client records is limited to staff who need it to run appointments.

Card payments in the salon are handled by payment processors that follow PCI DSS standards. We never store full card numbers on our website or in our booking notes.

No system is perfectly secure, but if we ever learn of a breach that affects your information we'll let you know as required by law.

6. Your User Rights

You can ask us at any time to:

• Tell you what personal information we hold about you.
• Correct anything that's wrong or out of date.
• Delete your information, unless we have to keep it for legal or tax reasons.
• Stop sending you texts (reply STOP) or emails (use the unsubscribe link).

Send requests using the contact details in section 9. We'll respond within 30 days.

7. Age Restriction

Our website, online booking and SMS program are intended for people 18 years of age or older. We don't knowingly collect personal information from anyone under 18. Appointments for children should be booked by a parent or guardian. If you think a minor has given us their information, contact us and we'll delete it.

8. Sharing & Disclosure

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We only share information with service providers who help us run the business, and only what they need to do that job:

• Our online booking provider, to schedule your appointment.
• Our website, CRM and messaging platform, to store contact details and send the texts and emails you agreed to.
• Payment processors, to complete in-salon payments.

We may also disclose information if the law requires it, to protect our rights or safety, or as part of a sale or transfer of the business.

9. Contact Us

Questions about this policy or your information? Reach out any way that's easiest.