Terms of Service

1. Age Restriction

You must be 18 years of age or older to use this website, book online or enroll in our SMS program. Appointments for anyone under 18 must be booked by a parent or guardian, who agrees to these terms on the child's behalf.

2. SMS Program Description

The OBI Nails & Spa Appointment Alerts program sends text messages to clients who opt in through our website forms, online booking or by texting us first. Messages may include:

• Appointment confirmations
• Appointment reminders
• Rescheduling and cancellation notices
• Replies to questions you send us
• Occasional promotions and seasonal offers, only if you opted in to marketing messages

Message frequency varies by how often you book, with no more than 4 promotional messages per month. Consent to receive texts is not a condition of booking or purchase.

3. Opt-Out Instructions

You're in control of the texts. Reply with any of these keywords at any time:

You can also opt out by calling the salon and asking us to remove your number.

4. Message and Data Rates

Charges depend on your mobile plan and carrier. OBI Nails & Spa does not charge for text messages.

5. Carrier Liability Disclaimer

Mobile carriers, including T-Mobile, AT&T, Verizon and Sprint, are not liable for delayed or undelivered messages. Delivery depends on your carrier's network and coverage, which is outside our control.

6. Support Contact

7. Privacy Policy

How we collect, use and protect your information, including your phone number and SMS consent, is explained in our Privacy Policy:

https://obinailsmesa.com/privacy-policy

8. Cancellation Policy

Life happens, we get it. We just ask for a heads up so we can give your spot to someone on the waitlist.

• Cancel or reschedule at least 24 hours ahead. Call or text the salon, or use the link in your confirmation message.
• Running late? Let us know. If you're more than 15 minutes late we may need to shorten your service or move you to the next open time.
• No-shows. After two missed appointments without notice, we may ask for a deposit to hold future bookings.

Not happy with a service? Tell us within 3 days and we'll fix chips, lifting or polish issues at no charge. We don't offer cash refunds on completed services.

9. Governing Law

These terms are governed by the laws of the State of Arizona, without regard to conflict of law rules. Any dispute will be handled in the state or federal courts located in Maricopa County, Arizona.

We may update these terms from time to time. The date at the top of this page shows when they last changed, and continued use of the site or SMS program means you accept the updated terms.